SHIPPING POLICIES
Processing: Our processing time is 1-3 business days depending on our volume, although it is not guaranteed. We do not guarantee shipping times regardless of the shipping method selected. We do not ship on weekends or national postal holidays. While we do not normally take 1-3 days to process orders, we state this for those people who need to see the fine print. Our feedback speaks for itself in the fact that we are quick to ship orders, but at times there can be a delay due to promotional sales, shoutouts from the influencers we work with or just simply because we’ve got an amazing new product in.
Shipping: Ownership of packages turned over to the shipping carrier transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the carrier along with your order from us, so any shipping issues must be handled by shipping carrier. ANY issues with delivery must be reported within 24 hours of it being marked delivered. Requests for missing deliveries after the 24 hours period will be 100% denied. If you are in a location that is prone to mail theft and package delivery issues, be smart, ship it to a safe place or your work or get a PO BOX so USPS will keep it safe for you. We are not responsible for mail theft.
If your package tracking says “Acceptance Pending” that means that your package has been dropped off and accepted, but has not been updated since then. This is normal and does not signal a problem with your order.
If your package tracking says ” Arriving late” that means it is on the way just taking the scenic route. We cannot do anything about this. For quicker shipping options pick UPS 3 Day Select, 2nd Day Air, or Next Day Air.
UPS and USPS does not deliver on weekends and only delivers on business days. Business days are defined as Monday, Tuesday, Wednesday, Thursday and Friday. Saturday and Sunday are not considered business days. Also any Federal Holiday where government offices are closed are also considered non business days.
Click here to view the Federal Holidays where no deliveries or shipping occurs.
https://about.usps.com/newsroom/events
If your package has been marked as “Delivered” by the shipping carrier, but you do not have the package, please contact the shipping carrier as they may be able to locate your package for you or give further details. We can not confirm whether or not the package was actually delivered and we are not responsible for stolen packages.
If you experience any issue with order delivery please reach out to use at support@shopdaytripper.com for help.